Corporate Responsibility

Chorus Values

At the heart of Chorus’s culture is our values: Listen. Collaborate. Improve. We recognize that these principles are fundamental to our success and a sustainable future.

We listen to the needs of our employees, customers, and partners. We respect and value the unique and diverse perspectives and use their feedback to chart our future.

We collaborate across our teams to find innovative and creative solutions. Working together, we think differently and do more than our companies or competitors can do alone.

By listening and collaborating, we continually improve.

These principles enable and drive success in various ways and at multiple levels; they influence long-term behaviours, build identity, and encourage innovation.

When we listen, collaborate, and improve, we find new opportunities that help us all grow.

Our Guiding Principles

  • Safety

    We keep safety top of mind in everything we do.

  • Diversity

    We are stronger through diversity. We celebrate our individual differences and unique perspectives while working together towards our common goal.

  • Quality

    We challenge ourselves to continuously improve and strive for excellence in all that we do.

  • Accountability

    We understand the impact we have on each other and take ownership for our contribution. We strive to be environmentally responsible and encourage sustainable practices.

  • Ethics and Integrity

    We uphold and model the principles of integrity and ethical behaviour.

  • Wellness

    We work hard in a sustainable way. We look out for each other’s mental and physical well-being.

Chorus Ethics and Integrity

At Chorus, our core values are listening, collaborating, and improving. These pillars are fundamental in creating a solid workplace culture based on ethics and respect. In addition, we ensure that the organization and its employees conduct business with integrity and in compliance with all applicable laws. This commitment is embodied in Chorus’ Code of Ethics and Business Conduct.

The Code applies to all directors, officers, and employees of our company and our subsidiaries. Among other things, the Code addresses:

  • conflicts of interest
  • respecting privacy and confidentiality
  • fair dealing with suppliers, customers, and competitors
  • compliance with laws, internal policies, and controls
  • reporting suspected non-compliance, and protection against retaliation

Chorus complies with all laws governing our operations in every country we operate. Chorus’ Anti-Bribery Policy and Corruption Policy sets out our specific requirements regarding anti-bribery and anti-corruption, including any third parties we engage in acting on our behalf.

We are committed to combating money laundering, terrorist financing and related financial crimes and activities and complying with economic and trade sanctions applicable to it and its financier. Chorus’ Anti-Money Laundering and Anti-Terrorist Policy addresses specific types of transactions, such as aircraft leasing and trading, which form an essential part of the business carried on by Chorus.

Our subsidiary, Voyageur Aviation, is a signatory to the United Nations Global Compact, the world’s largest corporate citizenship and sustainability initiative.

Our Commitment to Health and Safety

The safety and security of our customers and employees in all aspects of our operations is a fundamental value of Chorus and our subsidiaries: Falko, Jazz Aviation, and Voyageur Aviation.

We are committed to creating a healthy, safe, and welcoming culture for all our employees and customers. We meet or exceed all regulatory requirements. We ensure voluntary health promotion programs are available to all employees. We operate robust Safety Management Systems (SMS) and Occupational Health and Safety (OHS) programs in our airline businesses, Jazz and Voyageur. In addition, Falko Regional Aircraft uses a Safety Health & Environment Database.

The SMS and OHS programs incorporate user inputs through incident reporting, preventive risk measures, embedded policies, and procedures. This approach is reinforced and improved through our cross-functional training programs, ensuring our managers, supervisors, and staff in their regulatory duties of providing a safe working environment in compliance with the Canadian Labour Code.

At Chorus, we lead by example. Jazz has been named one of Canada’s Safest Employers for over five years.

The Safety Management System at Jazz is recognized as industry-leading. Jazz participates in numerous regulatory and industry forums to ensure its safety standards are of the highest calibre. Jazz is actively involved with the National Airlines Council of Canada, the Air Transport Association of Canada, and the Regional Airlines Association, to name a few.

Promoting Equity, Diversity & Inclusion

We know that a work environment that respects a diversity of identities and perspectives is critical to our success. Therefore, we view diversity broadly to include all aspects of identity. This expanded definition of diversity includes race, religion, gender, disability, personality, learning styles, geography, and functional expertise.

Our Corporate Inclusion and Diversity Strategy aims at embedding diversity and inclusion across the organization. To support the successful implementation of the strategy, we established the Chorus Inclusion Council. The Council provides executive-level support for our diversity and inclusion initiatives. It includes the Employee Chairs of our Employee Resource Groups: Chorus for Women, Voyageur Diversity Council, Jazz Diversity Council, Jazz Indigenous Employee Group, Jazz 2SLGBTQIA+ Network and Jazz Black Employee Network.

We believe that a focus on equity, diversity and inclusion strengthens our competitiveness because:

  • employees from varying backgrounds with diverse identities and abilities lead to a diversity of thought within Chorus.
  • inclusive work environments lead to greater innovation if employees feel comfortable sharing their skills, perspectives, and experiences.
  • authentically valuing diversity creates access to top talent and positions us as an employer of choice.

We create a welcoming and safe space for all through education, visible allyship, and activities that bring employees together.

Our Communities

In our pursuit of brighter horizons, we recognize the importance of community service and the aviation industry’s role in the economy and social development of the communities we serve and connect.

Chorus is proud of the many employees actively volunteering their time and efforts to worthy causes in their local and global communities. Chorus promotes and supports the volunteer activities of our employees and organizes team volunteering experiences, such as;

  • Searching for Santa mission which welcomes children aboard special flights to the ‘North Pole,’
  • Habitat for Humanity builds,
  • United Way campaigns, supporting unhoused individuals, cancer organizations, and
  • local food bank initiatives.

Chorus understands the need to prepare the next generation of talent. Therefore, we work closely with aviation colleges through their Advisory Boards to help ensure that programs, and students, meet current and future workforce needs.